Refunds and returns

Last updated November 13, 2026.

We want you to be happy with your flight. Because this is food, a few simple rules keep everyone safe.

If a tin arrives damaged or wrong

If a tin arrives smashed, leaking, or is the wrong item, write to us within seven days and include a photo. We will replace that tin or refund it. Write to hello@deepdecant.com or use the contact form.

Opened or chilled food

Most of our tins are sealed and keep well at room temperature. We cannot take back food that has been opened. We also cannot take back chilled food that was delivered in good condition, because it may no longer be safe to send to someone else.

If we cannot send an item

If you paid for an item we cannot send, we will refund that item.

While we are opening

We are opening soon, so you are not charged when you save a flight today. There is nothing to refund until payments are on and an order is charged.

For help, write to hello@deepdecant.com or use the contact form.